Shipping & Return Policy

If you have received damaged, defective or incorrectly shipped merchandise, please contact Customer Service and return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace or refund the merchandise without additional charge upon return.

If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below (and on your packing slip). On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment.

We can not accept any items for return or exchange after 30 days from receipt. (Note that for orders shipped via a non-trackable method we won't be able to determine receipt date.) We are not responsible for any items returned to us via a non-trackable delivery method that go missing in transit.

 

Please include the following in your email to Customer Service and in your return:

• Your order confirmation number
• Your first and last name
• Your mailing address
• Your phone number
• What you are returning and why
• How you would like us to handle your return or exchange

 

We highly recommend that the items be returned to us using a mail service that provides tracking or insurance.

Mail to:

The Hood Good Store
3710 Industry Ave Ste. 205
Lakewood, CA 90712